Help, refunds & contact

Everything about paying for a song request, in plain words.

When you pay — and when you get it back

You only pay if the DJ accepts. Sending an offer needs no card. If the DJ says yes, you have 10 minutes to pay your offer plus the AED 3 service fee. A pass, a timeout or a withdrawn offer costs nothing.
If your payment reaches us too late for the song to go to the DJ (for example the set had just ended), it's refunded to your card automatically.
Paid for an accepted song that wasn't played? Email us within 7 days with your request link (it's under My requests or in your receipt email). We review every case and refund where the song wasn't played.
Refunds go back to the card you paid with. How long they take to show depends on your bank — usually 5–10 working days.
The card payment page is run by Ziina, licensed by the Central Bank of the UAE, and shows the merchant as dentaco — that's us. Deedz never sees your card number.

The full wording is in our Terms of Use (section 2).

Payments, refunds, a problem with a venue, or setting up your own venue:

Include your request link if it's about a payment.

Want Deedz at your venue? Email hello@deedz.ae.

Venue owners: see the Venue Services Agreement. DJs: the DJ Terms.

What is Deedz?: A song request app for bars, lounges and clubs in Dubai. Guests scan a QR code at the venue, pick a song and name an AED offer for it. The DJ sees the offers ranked on a phone and accepts or passes.
Do guests need to download an app?: No. The QR opens the venue's page in the phone's browser — no app store, no sign-up. DJs and venue owners use the browser too.
When do guests pay?: Only when the DJ accepts. Sending an offer needs no card; once the DJ says yes, the guest has 10 minutes to pay by card through Ziina, a payment provider licensed by the Central Bank of the UAE. A pass or a timeout costs nothing.
What does it cost a venue?: Nothing to set up and no monthly fee. Deedz keeps 15% of each accepted, paid offer and transfers the rest to the venue every month with a statement. Guests pay a service fee of AED 3 on top of their offer.
How does my venue get Deedz?: Register your venue at deedz.ae/register — it takes a minute. We call you to agree the details, set up your venue and print your table acrylics; then you invite your DJs (and one manager) by email. Nothing to install.
Who decides what gets played?: The DJ, always. They can pass on anything, set tonight's theme, and religious, political and children's music can't be requested at all.
Is an offer a bet or an auction?: Neither. An offer is a priority-request fee to the DJ — not a wager, and never a guarantee of when a song plays.